Service
Moog Service
Current Moog (or Big Briar) product built after 1996 is serviced from the factory in Asheville, N.C.
To receive a Return Authorization Number (RMA), please click the Product Registration link that will direct you to an easy online registration form. Before you send your product back to be repaired or returned, please make sure you fill out the form completely.
After receipt of the RMA #, please write that number on the outside of the box. This will help direct it to the proper department upon arriving at the Moog factory.
Ship the product to Moog Music Inc. 160 Broadway St. Asheville, NC 28801.
Ship product to us in original packing material if possible. We will review the unit for the required repair. If the work required is covered under warranty, we will do the work and return the unit to you freight paid. If the work required is out of warranty, we will provide you with an estimate prior to completing the work.
If you need additional assistance, please call (828)251-0090.
Return/Service Policies
All sales are final and Products cannot be returned without Seller's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.
Moog warrants its products to be free of defects in materials or workmanship, and shall conform to specifications at the time of shipment, for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This Warranty covers defects that Moog determines are no fault of the user. See the operation manuals for details of coverage. Should you require warranty or non-warranty repair, please contact Moog Music’s main office for a RMA#.
For Voyager products, the product must be returned in the original inner package including the foam inserts and the original outer package. All other products must be packed carefully including any power adapter supplied. The Warranty will not be honored if the product is not properly packed. A letter stating the cause for return, the contact at the dealer, and proof of purchase date should be included. For non-warranty labor, our rate is $85/hour; an estimate will be given for approval by the customer before work proceeds.
Factory Modifications
Moog Music currently offers a variety of exciting Factory Modifications. Follow these easy steps to obtain one.
HOW TO OBTAIN A FACTORY MODIFICATION:
1: Register your product with Moog Music Inc. here (link to product registration)
2: Obtain an Return Material Authorization (RMA) number here (link to RMA Request). Choose "Customer Service" and click "Repair". Follow the steps from there.
3: If you have the original packing material, we strongly suggest that you carefully pack the unit in it and overpack that box in another shipping box.
Do not ship your equipment to Moog Music until you have received an RMA number.
Vintage Moog Service
Moog Music is proud to offer service & repair for all Moog instruments built after 1996. Unfortunately, due to inventory constraints, Moog Music is unable to stock parts or manuals for instruments that were manufactured prior to that year. However, the following resources may assist you in finding parts or service for these instruments:
In the US:
Auxren LLC
1028 Church Street
San Luis Obispo, CA 93401
[email protected]
Sherwood's Music
180 Patton Ave.
Asheville, NC 28801
828.254.0402
[email protected]
Professional Sound and Music
4593 Mission Gorge Place
San Diego, CA 92120
(619) 583-7851
http://www.prosound.com
Main Drag Music
330 Wythe Avenue
Brooklyn, NY 11211
718-388-6365
Armen' Service
New York, NY
(212) 563-4514
Expert Audio Repairs & Services
145 W28th St. Suite 6F
NY, NY 10001
(212) 868-4357
http://www.earsnyc.com/
Syntaur
1418 N Walnut Ave
New Braunfels, TX 78130
(830) 627-1530
http://syntaur.com
[email protected]
Retrolinear, Inc.
North Wales, PA 19454
(215) 699-8000
http://retrolinear.com/
[email protected]
In Canada:
Cantos Music Foundation
contact: JL
134 11th Ave SE
Calgary, Alberta
T2GOX5 Canada
403-543-5127
[email protected]
In Germany and Europe:
Rudi Linhard; Lintronics
***New Address***
Franziska-Barbara-Strasse 10
91452 Wilhermsdorf, Germany
+49 9102 999515
[email protected]
www.lintronics.de
In Poland
Analogia.pl
U. W. Szefki 2F/2
81-572 Gdynia, Poland
[email protected]
+48 58 711 65 48
In the United Kingdom
Cyberwave EMS
contact: Ben Rossborough
www.vintagesynths.co.uk
Other Service Resources
Here are some additional resources that we know very little about but which may be nearer you and useful to you.
In the UK:
The Hammond Hire Company
E-Mail: [email protected]. +44 (0)207 288 0037
Contact: Ron Lebar
