Service

Moog Music services current Moog (or Big Briar) products built after 1996. Find info here on our service policies and procedures.

Moog Service - U.S.A.

Current Moog (or Big Briar) products built after 1996 are serviced from the factory in Asheville, N.C.

International customers can find their local service centers here.

To receive a Return Authorization Number (RMA), please click the Product Registration link that will direct you to an easy online registration form. Before you send your product back to be repaired or returned, please make sure you fill out the form completely.

After receipt of the RMA #, please write that number on the outside of the box. This will help direct it to the proper department upon arriving at the Moog factory.

Ship the product to Moog Music Inc. 160 Broadway St. Asheville, NC 28801.

Ship product to us in original packing material if possible. We will review the unit for the required repair. If the work required is covered under warranty, we will do the work and return the unit to you freight paid. If the work required is out of warranty, we will provide you with an estimate prior to completing the work.

If you need additional assistance, please call (828)251-0090.

Moog Service - International

International customers can find their local service centers here.

Return/Service Policies

All sales are final and Products cannot be returned without Seller's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.

For complete Moog Warranty information please click here.

For Voyager products, the product must be returned in the original inner package including the foam inserts and the original outer package. All other products must be packed carefully including any power adapter supplied. The Warranty will not be honored if the product is not properly packed. A letter stating the cause for return, the contact at the dealer, and proof of purchase date should be included. For non-warranty labor, our rate is $85/hour; an estimate will be given for approval by the customer before work proceeds.

Factory Modifications

Moog Music currently offers a variety of exciting Factory Modifications. Follow these easy steps to obtain one.

HOW TO OBTAIN A FACTORY MODIFICATION:

1: Register your product with Moog Music Inc. here (link to product registration)

2: Obtain an Return Material Authorization (RMA) number here (link to RMA Request). Choose "Customer Service" and click "Repair".  Follow the steps from there.

3: If you have the original packing material, we strongly suggest that you carefully pack the unit in it and overpack that box in another shipping box.

Do not ship your equipment to Moog Music until you have received an RMA number.


 

Vintage Moog Service

Moog Music is proud to offer service & repair for all Moog instruments built after 1996. Unfortunately, due to inventory constraints, Moog Music is unable to stock parts or manuals for instruments that were manufactured prior to that year. However, the following resources may assist you in finding parts or service for these instruments:
 
IN THE US:
 
Auxren LLC
1028 Church Street
San Luis Obispo, CA 93401
 
Sherwood's Music
180 Patton Ave.
Asheville, NC 28801
828.254.0402
 
Professional Sound and Music
4593 Mission Gorge Place
San Diego, CA 92120
(619) 583-7851
 
285 Amphlett Blvd. 
Sam Mateo CA 94401-1805 USA
Phone Number: 650 348 2737
info@caesound.com
 
Synapse Audio Systems/Portland Custom Shop
1115 SE Morrison St.
Portland, OR 97214
(503) 227-9260 or tim@audiosynapse.com
 
Main Drag Music
330 Wythe Avenue
Brooklyn, NY 11211
718-388-6365
 
Armen' Service
New York, NY
(212) 563-4514
 
The Analog Lab
43-01 22nd St Suite 502
Long Island City, NY 11101
(212) 868-2492
 
Three Wave Music
5 Valley St.
07506 Hawthorne, New Jersey
973-949-3199
 
Retrolinear, Inc.
North Wales, PA 19454
(215) 699-8000
 
Adventures in Analog
2312 Main Street
Vancouver, WA 98660
(360) 719-9438
 
Audio Rehab, Inc.
3096 N. Clybourn Ave.
Burbank, CA 91505
(818).557.1232
 
Gerry Dahl
2545 Edinbrook Terrace North.
Brooklyn Park MN 55443
(763) 425-7035
 
IN CANADA
 
Cantos Music Foundation
134 11th Ave SE
Calgary, Alberta
T2GOX5 Canada
403-543-5127
 
In Germany and Europe:
 
Rudi Linhard; Lintronics
Franziska-Barbara-Strasse 10
91452 Wilhermsdorf, Germany
+49 9102 999515
 
IN POLAND
 
Analogia.pl
U. W. Szefki 2F/2
81-572 Gdynia, Poland
+48 58 711 65 48
 
IN THE UNITED KINGDOM
 
Cyberwave EMS
contact: Ben Rossborough

Moog Standard Warranty

 

Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.

The Moog Limited Warranty applies to USA purchasers only.  Outside the USA the warranty policy and associated service is determined by the laws of the country of purchase and supported by our local authorized distributor.  A listing of our authorized distributors is available here. 

If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service by our in-country distributor.

Returning Your Product to Moog

You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before returning any product. Click “Customer Service” to request the RMA # via email or call us at (828) 251-0090. All products must be packed carefully and shipped with the Moog supplied power adapter. The Voyager and Little Phatty must be returned in the original inner packing including the foam inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with transportation and insurance charges paid, and include your return shipping address.

What we will do

Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your product to your United States address free of charge.

How to initiate your warranty

Please initiate your warranty online at the Moog Music Website. Click “Product Registration”. If you do not have web access, fill out all the information on the card included with your shipment and mail to:

Moog Music Inc.

160 Broadway

Asheville, N.C. USA 28801

Attn: New Product Registration

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