General Moog Questions

General questions related to Moog Music

The Moog name - is it pronouned Mooooooog or Mogue?

Moog is pronounced so it rhymes with vogue.

What's the difference between analog and digital sound?

We could write a book about that. When you watch a movie - you are seeing approximately 30 still pictures per second. Your eyes are fooled into seeing a continuous image. However, you can always tell the difference between the real thing and a movie of the real thing. This is similar to digital audio, where sound is chopped up into samples (instantaneous numerical representations of the strength of a sound). When the samples are reassembled by digital to analog converters, a sound can be heard as a representation of the original sound - today with quite good results. In an analog musical circuit, the electrons move analogously to the sound you hear - just as a guitar string vibrates - ultimately to produce the sound you hear. The big deal about this is in specialized applications, such as an electronic musical instruments or amplifiers - where the musician interacts closely with the sound and feel of an instrument. Analog instruments have a particular sound and feel that hasn't been duplicated and is MUSICALLY DESIRABLE.

What's a control voltage?

Control voltages are the signals used in analog synthesers (and some effects) to cause changes in parameters. Those parameters could be pitch, timbre, volume, or others.

Where can I purchase Moog Music products?

You can purchase products right from our website through the "Products" section. If you've looked through the site and found something you'd like to try out, use our dealer locator to find the nearest Moog Authorize Dealer by clicking on the "Dealer" tab.

Is Moog Music the same company that used to be in New York state?

Yes and No. Bob Moog moved to Asheville from New York in 1978 and in 1994 started a new company called Big Briar. (The "Moog" name was not available at that time.)  After a long legal battle, Bob finally secured the "Moog" name and changed the name of the company from Big Briar to Moog Music Inc.  Mike Adams came on board as the President of Moog Music in 2002.

Does Moog Music stock original Moog parts for older Moog products?

No. The original Moog Music service stock was auctioned off in the mid-90s. There are sources for original Moog parts:

Lintronics (Germany)
www.lintronics.biz
info@lintronics.biz

Fred McNiff
3190 Ames Rd.
Cassadaga, NY 14718
(716) 962-2172
fmcniff@madbbs.com

What is Moog's standard warranty?

Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.

The Moog Limited Warranty applies to USA purchasers only.  Outside the USA the warranty policy and associated service is determined by the laws of the country of purchase and supported by our local authorized distributor.  A listing of our authorized distributors is available here.  

If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service by our in-country distributor.

Returning Your Product to Moog

You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before returning any product. Click “Customer Service” to request the RMA # via email or call us at (828) 251-0090. All products must be packed carefully and shipped with the Moog supplied power adapter. The Voyager and Little Phatty must be returned in the original inner packing including the foam inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with transportation and insurance charges paid, and include your return shipping address.

What we will do


Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your product to your United States address free of charge.

How to initiate your warranty

Please initiate your warranty online at the Moog Music Website . Click “Product Registration”. If you do not have web access, fill out all the information on the card included with your shipment and mail to:

Moog Music Inc.
160 Broadway
Asheville, N.C. USA 28801
Attn: New Product Registration

Do you offer an extended warranty on Moog products?

Yes, we offer a 3 year extended warranty on Voyagers, Taurus 3's and  Phattys.

The standard limited warranty is one year. You can extend this for an additional three years for a total of four with the purchase of this extended warranty.

Eligibility for Extended Warranty:
You can purchase the Extended Warranty anytime during the first year of your warranty period and up to one month after the standard 12 month warranty has expired.

Sorry, currently this is for USA customers only.

What is Moog's Privacy Policy?

Moog Music understands your concerns about privacy. We want you to understand what types of information we collect on this site and what may happen to that information.

Registration and Use of Information

No user is required to provide information in order to visit Moog Music\'s site. However, a user must register in order to be placed on Moog Music\'s Email News Service list. In addition, a user must register to enter contests and other promotions. During registration, a user provides certain categories of information, such as name, address, e-mail address, date of birth, and information regarding that user\'s purchase of Moog Music merchandise.

The information which you supply to Moog Music enables us to customize our site to your interests and enhance your overall experience at our site. In addition, it helps us communicate with you about Moog Music news. Besides sending you the Moog Music Email News, Moog Music may use your contact information periodically in order to send you email regarding upcoming Moog Music events and promotions. In addition, we may request information for other specific purposes.

If the information provided will be used in any way that differs from the treatment outlined in this Privacy Policy, we will identify the differences when we request the information.

The Moog Music site contains links to sites operated by third parties. These sites may collect personally identifiable information about you. This Privacy Policy does not cover third-party data collection practices and Moog Music does not assume any responsibility for third parties. Please check the privacy policy at each site you visit.

Passive Collection of Information

In addition to the information that you actively provide to Moog Music, such as what you provide when you register for Moog Music\'s Email News Service, Moog Music collects information about how you interact with our site. Moog Music collects passive information for purposes such as testing and improving a user\'s experience at the site and for compiling broad aggregate demographic data and related usage data for Moog Music\'s internal purposes.

The types of passive information include, but are not limited to, your IP address, which type of browser you are using, where you go on our site and how long you stay on any part of our site. We may also track how you interact with our site, by assigning a random string of numbers and characters to your session. Passive information does not identify you to Moog Music by name, and Moog Music does not link your IP address to your personally identifiable information.

We use a \"cookie\" based data collection paradigm in certain areas of our site. Cookies are small files placed on your hard drive that assist us in providing customized services; for example, the use of cookies allows us to reduce the frequency with which you will need to enter your password on password-protected areas of our site.

Additionally, in some cases, certain functionalities are only feasible through the use of a cookie. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and/or you may be required to reenter your password more frequently during a session.

Collection of Information from Children

Moog Music abides by federal law and the guidelines set up by the Federal Trade Commission regarding youth privacy. As such, Moog Music will not knowingly collect any personal information from young people under the age of 13, unless Moog Music provides notice that such information is being collected and obtains verifiable parental consent.

Sharing of Information

Moog Music pledges that it will not sell, share, rent or otherwise transfer your information outside of Moog Music and our dealer network. Moog Music may however share broad aggregate demographic data and related usage information with our business partners. This aggregate information does not contain any personal information which can identify any individual user.

While Moog Music strives to protect the personal information of our users, Moog Music will release personal information if required by law or in the good-faith belief that such action is necessary.

Security

Moog Music has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Moog Music protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised, if necessary.

Other Provisions

Acceptance of Terms/Changes to Privacy Policy--Your use of this site indicates an acceptance of the terms of the Privacy Policy in effect at the time of such usage. Moog Music reserves the right to update or amend this Privacy Policy at any time.

If we are going to use your personally identifiable information in a manner which materially differs from the standards in effect at the time such information was collected, we will notify you and you will have a choice as to whether or not we use your information in this different manner. If you have provided information to receive Moog Music\'s Email News Service and other Moog Music commercial email, you will be contacted by Moog Music, via email, regarding this materially different use.

In addition, if we make any material changes to our Privacy Policy that do not affect user information already stored in our database, we will post a prominent notice on our site notifying users that our Privacy Policy has changed. In some cases when we post such a notice, we will also send an e-mail to users who have provided their information notifying them of the changes in our Privacy Policy.

Choice/Opt-out--Moog Music users are asked to give information to be put on Moog Music\'s Email News Service list or to receive commercial email regarding upcoming Moog Music promotions and events. If you receive Moog Music\'s commercial email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the opt-out area within that email or by clicking here. Moog Music will only communicate with you according to your instructions.

Your privacy is important to Moog Music. If you have questions about any of the provisions described above, please contact us at info@moogmusic.com

What is Moog's Return Policy?

All sales are final and Products cannot be returned without Moog's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.

Moog warrants its products to be free of defects in materials or workmanship, and shall conform to specifications at the time of shipment, for a period of one year from the date of purchase.

During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This Warranty covers defects that Moog determines are no fault of the user. See the operation manuals for details of coverage. Should you require warranty or non-warranty repair, please contact Moog Music’s main office for a RMA#.

For Voyager products, the product must be returned in the original inner package including the foam inserts and the original outer package. All other products must be packed carefully including any power adapter supplied. The Warranty will not be honored if the product is not properly packed.

A letter stating the cause for return, the contact at the dealer, and proof of purchase date should be included. For non-warranty labor, our rate is $85/hour; an estimate will be given for approval by the customer before work proceeds.

What are Moog's online payment options?

Moog Music accepts payment via Visa, Mastercard and Discover credit cards.

Customer Appreciation Giveaway Contest Rules

OFFICIAL RULES

Enter the Moog Music, Inc. 2012 Customer Appreciation Giveaway for your chance to win a custom Moogerfooger Analog Effects Pedal.

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. PURCHASE OR PAYMENT WILL NOT IMPROVE CHANCES OF WINNING. VOID WHERE PROHIBITED.

 

THE PRIZE

Grand Prize: One (1) MF-101 Low Pass Filter valued at $299.00 will be awarded based on a random drawing from all eligible entries. 

The odds of winning depend on the number of eligible entries received. Many will enter, only one (1) will win. Moog Music  , Inc. cannot accurately predict the number of eligible entries that it will receive.

One (1) drawing will be held on the 15th day of each month beginning 6/15/2012 at Moog Music, Inc.’s Home Office in Asheville, NC. Winners need not be present to win and will each be notified by the Giveaway entry email provided to Moog Music  Inc. during the Entry Period (defined below) or via the email on their Moog Music Inc. instrument registration.

 

Winners must pay all applicable taxes and fees.

 

HOW TO ENTER

To enter the 2012 Customer Appreciation Giveaway, visit the Moog Music, Inc. website and register your Moog Music instrument. All previous registrants of instruments in the Moog Music Inc. Registration Database are eligible except where prohibited. If you have not registered an instrument on the Moog Music Inc. registration database, complete the Registration Form in its entirety for your entry to be eligible.

Alternatively, you may enter by legibly printing your name, age, complete mailing address, telephone number and valid email address on a 3½ x 5 card and mailing it, with first-class postage affixed, to: Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St., Asheville, NC 28801.

Alternatively, you may entre by sending an email to appreciation@moogmusic.com with the subject line CUSTOMER APPRECIATION GIVEAWAY 2012. The body of the email must include your name, mailing address and age.

The Giveaway begins at 12:01 a.m. EST on 06/7/2012 and ends at 11:59 p.m. PDT on 12/15/2012 (“Entry Period”). A winner will be chosen on the 15th of each month between 06/15/2012 and 12/15/2012. Entrants are not eligible to win more than one time within this period.

Limit one (1) entry per person.

 

TERMS AND CONDITIONS

1. Instructions on how to enter and prize information form part of these Terms and Conditions.

 

2. The Giveaway is subject to these Official Rules, including these Terms and Conditions and the terms of Moog Music, Inc.’s privacy policy, all of which are available on www.moogmusic.com during the Entry Period. Entry into the Giveaway is deemed to be acceptance of these Official Rules.

 

3. The Giveaway is open to residents of the Continental U.S. (excluding NY, FL and RI), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Austrailia, and Japan who are 18 years of age or older at time of entry. Previous winners of a Moog Music, Inc. Customer Appreciation Giveaway are not eligible to win and any such participants will be disqualified.

 

4. Employees, affiliates and agents of Moog Music, Inc., and members of their families and households, are not eligible to participate in the Giveaway.

 

5. To be eligible, a valid online entry must actually be received during the Entry Period. Alternatively, a valid mail-in entry must be postmarked during the Entry Period and actually received by Moog Music, Inc. within five (5) calendar days of the end of the Entry Period. Moog Music, Inc. is the official timekeeper of the Giveaway. Proof of submission is not considered proof of delivery or receipt of such entry and Moog Music, Inc. shall not be liable for any entry that is lost, misplaced, delayed, stolen, damaged, intercepted, forged, misdirected, incomplete, illegible or not timely received. All such entries will be disqualified.

 

6. Eligible entries received online will be combined with eligible mail-in entries received by Moog Music, Inc. in order to create the Giveaway entry pool. Moog Music, Inc. will randomly draw one (1) entry from the Giveaway entry pool every 15th day of each month. The odds of winning are equal regardless of the method of Giveaway entry.

 

7. Moog Music, Inc. will notify each Giveaway winner by the email address provided on his/her entry form. If Moog Music, Inc. does not receive a response to its email notification within five (5) calendar days of the date it sent the notification, winner will be disqualified and an alternate will be selected. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate winner. If a winner is unwilling/unable to comply with these Official Rules, the winner will be disqualified and an alternate will be selected.

 

8. Except where prohibited by law, by accepting the prize, the winner consents to his/her name, city and state being used, published, printed, displayed and distributed by Moog Music, Inc. for publicity, marketing, advertising and promotional purposes in any media now known or hereafter developed without any additional consideration.

 

9. A Giveaway winner may be required to execute, where legally required/permitted, an Affidavit of Eligibility, liability release, W-9 and/or publicity release.

 

10. Each prize in the Giveaway is awarded “as is.” It is not transferable and no substitution of the prize and/or cash alternative will be allowed.

11. Tampering with the entry process, or submitting an entry not in accordance with these Official Rules will disqualify the entry.

 

12. Moog Music, Inc. is not responsible for any problems or technical malfunction or error of any kind. If the promotion is not capable of running as planned for any reason including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other cause which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Giveaway, Moog Music, Inc. reserves the right in its sole discretion, without notice, to cancel or modify the Giveaway.

 

13. By entering the Giveaway, you agree to waive any right to claim any ambiguity or error in these Official Rules or the Giveaway itself. You further agree to be bound by these Official Rules and by all decisions made by Moog Music, Inc., whose decision is binding and final in all respects. To the fullest extent permitted by law, you also agree to release Moog Music, Inc. and its employees, affiliates and agents from any and all liability, loss, damage or injury by or to any person in connection with the Giveaway.

 

14. This Giveaway is sponsored and promoted only by Moog Music Inc. 160 Broadway St., Asheville, NC 28801.

 

15. By entering, you understand and acknowledge that you are providing your information to Moog Music Inc.

 

17. All entries become the property of Moog Music, Inc. and will not be acknowledged or returned. All participants’ details will be held for the purposes of the Giveaway and also for future promotional and marketing purposes. The information you provide will only be used by Moog Music, Inc. in accordance with its privacy policy, available at http://www.moogmusic.com/support/general-moog-questions/#what-moogs-priv.... By providing your email address, Moog Music, Inc. may email you company updates, special offers, announcements and other promotional material. You can unsubscribe at any time.

 

18. The Giveaway shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving affect to any choice of law or conflict of law rules or provisions. Any legal claim arising out of the Giveaway must be brought in state or federal court located in Asheville, NC.

 

19. To obtain the names of the winners (available after the drawing), send a self-addressed, stamped business-size (#10) envelope, to Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St. Asheville, NC 28801.

Win A Sub Phatty Contest Rules

OFFICIAL RULES

Enter the Moog Music, Inc. Moogfest 2014 Sub Phatty Giveaway for your chance to win a Moog Sub Phatty

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. PURCHASE OR PAYMENT WILL NOT IMPROVE CHANCES OF WINNING. VOID WHERE PROHIBITED.

THE PRIZE

Grand Prize: One (1) Moog Sub Phatty valued at $1099.00 will be awarded based on a random drawing from all eligible entries. 

The odds of winning depend on the number of eligible entries received. Many will enter, only one (1) will win. Moog Music, Inc. cannot accurately predict the number of eligible entries that it will receive.

One (1) drawing will be held on 10/31/2013 at Moog Music, Inc.’s Home Office in Asheville, NC. Winners need not be present to win and will each be notified by the Giveaway entry email provided to Moog Music  Inc. during the Entry Period (defined below) or via the email on their Moog Music Inc. instrument registration.

Winners must pay all applicable taxes and fees.

HOW TO ENTER

To enter the Moogfest 2014 Sub Phatty Giveaway, one must vist the http://www.facebook.com/moogfest website, "like the page" and complete the Moogfest 2014 survey.

Alternatively, you may enter by legibly printing your name, age, complete mailing address, telephone number and valid email address on a 3 x 5 card and mailing it, with first-class postage affixed, to: Moog Music Inc., Moogfest Sub Phatty Giveaway, 160 Broadway St., Asheville, NC 28801.

The Giveaway begins at 12:01 a.m. EST on 04/12/2013 and ends at 11:59 p.m. PDT on 10/31/2013 (“Entry Period”). A winner will be chosen on 11/01/2013

Limit one (1) entry per person.

TERMS AND CONDITIONS

1. Instructions on how to enter and prize information form part of these Terms and Conditions.

2. The Giveaway is subject to these Official Rules, including these Terms and Conditions and the terms of Moog Music, Inc.’s privacy policy, all of which are available on www.moogmusic.com during the Entry Period. Entry into the Giveaway is deemed to be acceptance of these Official Rules.

3. The Giveaway is open to residents of the Continental U.S. (excluding NY, FL and RI), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Austrailia, and Japan who are 18 years of age or older at time of entry. Previous winners of a Moog Music, Inc. Customer Appreciation Giveaway are not eligible to win and any such participants will be disqualified.

4. Employees, affiliates and agents of Moog Music, Inc., and members of their families and households, are not eligible to participate in the Giveaway.

5. To be eligible, a valid online entry must actually be received during the Entry Period. Alternatively, a valid mail-in entry must be postmarked during the Entry Period and actually received by Moog Music, Inc. within five (5) calendar days of the end of the Entry Period. Moog Music, Inc. is the official timekeeper of the Giveaway. Proof of submission is not considered proof of delivery or receipt of such entry and Moog Music, Inc. shall not be liable for any entry that is lost, misplaced, delayed, stolen, damaged, intercepted, forged, misdirected, incomplete, illegible or not timely received. All such entries will be disqualified.

6. Eligible entries received online will be combined with eligible mail-in entries received by Moog Music, Inc. in order to create the Giveaway entry pool. Moog Music, Inc. will randomly draw one (1) entry from the Giveaway entry pool on 11/01/13. The odds of winning are equal regardless of the method of Giveaway entry.

7. Moog Music, Inc. will notify the Giveaway winner by the email address provided on his/her entry form. If Moog Music, Inc. does not receive a response to its email notification within five (5) calendar days of the date it sent the notification, winner will be disqualified and an alternate will be selected. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate winner. If a winner is unwilling/unable to comply with these Official Rules, the winner will be disqualified and an alternate will be selected.

8. Except where prohibited by law, by accepting the prize, the winner consents to his/her name, city and state being used, published, printed, displayed and distributed by Moog Music, Inc. for publicity, marketing, advertising and promotional purposes in any media now known or hereafter developed without any additional consideration.

9. A Giveaway winner may be required to execute, where legally required/permitted, an Affidavit of Eligibility, liability release, W-9 and/or publicity release.

10. Each prize in the Giveaway is awarded “as is.” It is not transferable and no substitution of the prize and/or cash alternative will be allowed.

11. Tampering with the entry process, or submitting an entry not in accordance with these Official Rules will disqualify the entry.

12. Moog Music, Inc. is not responsible for any problems or technical malfunction or error of any kind. If the promotion is not capable of running as planned for any reason including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other cause which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Giveaway, Moog Music, Inc. reserves the right in its sole discretion, without notice, to cancel or modify the Giveaway.

13. By entering the Giveaway, you agree to waive any right to claim any ambiguity or error in these Official Rules or the Giveaway itself. You further agree to be bound by these Official Rules and by all decisions made by Moog Music, Inc., whose decision is binding and final in all respects. To the fullest extent permitted by law, you also agree to release Moog Music, Inc. and its employees, affiliates and agents from any and all liability, loss, damage or injury by or to any person in connection with the Giveaway.

14. This Giveaway is sponsored and promoted only by Moog Music Inc. 160 Broadway St., Asheville, NC 28801.

15. By entering, you understand and acknowledge that you are providing your information to Moog Music Inc.

17. All entries become the property of Moog Music, Inc. and will not be acknowledged or returned. All participants’ details will be held for the purposes of the Giveaway and also for future promotional and marketing purposes. The information you provide will only be used by Moog Music, Inc. in accordance with its privacy policy, available at http://www.moogmusic.com/support/general-moog-questions/#what-moogs-priv.... By providing your email address, Moog Music, Inc. may email you company updates, special offers, announcements and other promotional material. You can unsubscribe at any time.

18. The Giveaway shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving affect to any choice of law or conflict of law rules or provisions. Any legal claim arising out of the Giveaway must be brought in state or federal court located in Asheville, NC.

19. To obtain the names of the winner (available after the drawing), send a self-addressed, stamped business-size (#10) envelope, to Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St. Asheville, NC 28801

20. By entering this contest you release Facebook from all claims and issues regarding said contest.

21. By entering this contest you acknowledge that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.

Circuit Bending Contest Official Rules

CIRCUIT BENDING CONTEST OFFICIAL RULES

OFFICIAL RULES NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE CHANCES OF WINNING.

All winners must be 18 years of age or older, unless otherwise stated and/or posted.

1. Entering Contest and Choosing and Contacting Winners:

Entrants must send entries using the correct contest entry email address, subject line, and any other specific entry information requested in the contest announcement. Moog Music, Inc, and Moogfest, L.L.C. are not responsible for and will not consider incomplete or incorrect entries, or emails sent but not received by Moog Music, Inc. for any reason, as potential contest winners. Finalist of contest will be contacted at the ³sender² email address used to enter the contest, and the person receiving and replying to the finalist announcement email will be considered a finalist unless they specify another person within the reply email as the finalist. Moog Music, Inc. will mail the contest prize to the address supplied by the recipient of the winner announcement email. Only one entry per email address used to send the email will be considered for contest entry. Unless otherwise specified in an individual contest post, no person may enter any contest more than once using multiple email addresses.  Finalist acceptance is required via an email response to Moog Music, Inc. from the finalist sender email address within 48 hours of being notified of qualifying for the finals at the email address used to enter. Failure to respond shall mean that the finalist forfeits the chance to participate in the finals. Finalists must be able to make their own travel arrangements and cover all costs and fees associated with travel. Finalists must be able to be present in person for final judgment. Moogfest, L.L.C. will send finalists an email to the finalists provided email address on how to obtain Moogfest 2014 passes and merchandise package. Moogfest, L.L.C. is not required to award elsewhere any prizes. Moog Music, Inc. will be the judge of the finals and select one contest winner.  All prizes will be distributed by Moog Music, Inc. the day of the finals.  Moog Music, Inc. is not required to award elsewhere any prizes forfeited by the chosen finalists.

 2. Submission of photo, text or other content for Contests:

By submitting any photo, video, or information to Moog Music, Inc., you hereby grant to Moog Music, Inc., Moogfest, L.L.C. and its affiliates, subsidiaries, licensees and assigns, an irrevocable, perpetual and royalty-free right to use, reproduce, edit, display, transmit, prepare derivative works of, modify, publish and otherwise make use of the submitted photo, video or other information in any and all media, whether now known or hereinafter created, throughout the world and for any purpose. In addition to other things, the rights granted to Moog Music, Inc. and Moogfest, L.L.C. includes but is not limited to the right to resize, crop, censor, compress, edit, feature, caption, affix logos to, and to otherwise alter or make use of the submitted photo or video; By submitting any photo, video or information to Moog Music, Inc., Moogfest, L.L.C., you hereby represent and warrant that the submitted photo, video or information does not and shall not infringe on any copyright, any rights of privacy or publicity of any person, or any other right of any third party, and you have the right to grant any and all rights and licenses granted to Moog Music, Inc., Moogfest, L.L.C. herein, including but not limited to all necessary rights under copyright, free and clear of any claims or encumbrances; You acknowledge and agree that Moog Music, Inc., Moogfest, L.L.C. shall have no obligation to post, display or otherwise make publicly available any photo, video or information submitted by you, and may, in its sole and unfettered discretion, remove, edit, modify or delete any photo or information that you submit to Moog Music, Inc., Moogfest, L.L.C.; You understand and intend that any photo, video or information submitted by you to Moog Music, Inc., Moogfest, L.L.C. may be available for viewing, rating, review and comment on by the public, and understand that comments or ratings with which you disagree or are unhappy about may be published or otherwise become associated with any photo, video or information you submit to Moog Music, Inc., Moogfest, L.L.C.. By submitting any photo, video or information to Moog Music, Inc., Moogfest, L.L.C., you hereby waive any privacy expectations that you may have with respect to any such photo, video or information submitted by you to Moog Music, Inc., Moogfest, L.L.C..  You hereby agree to hold Moog Music, Inc., Moogfest, L.L.C. and its affiliates, subsidiaries, licensees sponsors and assigns harmless from and against, and hereby waive any right to pursue, any claims of any nature arising in connection with the inclusion in, publication via or display on any Moog Music, Inc., Moogfest, L.L.C. site, or any other use authorized under these Terms, of any photo, video or information submitted to Moog Music, Inc., Moogfest, L.L.C. by you;  You hereby agree to hold Moog Music, Inc., Moogfest, L.L.C. and its affiliates, subsidiaries, licensees sponsors and assigns harmless from and against, and hereby waive any right to pursue, any claims of any nature arising in connection with or production of your entry during the contest, including the finals, at any time.  Neither Moog Music, Inc., Moogfest, L.L.C., Moogfest 2012 sponsors, nor employees of Moog Music, Inc., Moogfest, L.L.C. or Moogfest 2012 sponsors may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result creating an entry for the circuit bending contest or during the contest finals. Moog Music, Inc., Moogfest, L.L.C. is not liable for any loss arising out of or in connection with or resulting from any contest entry by Moog Music, Inc., Moogfest, L.L.C..  Photos, video or information submitted by you to the Site shall be the property of Moog Music, Inc., Moogfest, L.L.C., and Moog Music, Inc., Moogfest, L.L.C. shall have no obligation to preserve, return or otherwise make available to you or others any photos or information so submitted.

3. Awarding Prizes:

 Winners are solely responsible for all taxes and/or fees that may be incurred. All winners are required to verify proper and legal picture identification and Social Security number within 30 days of notification of winning the prize. Winner may forfeit any and all winnings if verification cannot or has not been made within 30 days. Upon proper verification, winnings will be award via email notification or on-site. Each prize winner must supply Moog Music, Inc. and Moogfest, L.L.C, In with his/her legal name, mailing address, birth date, daytime and nighttime telephone numbers. Winners may not request substitutions of prize winnings. All winners are solely responsible for any and all taxes and/or fees, and all such additional costs that may be incurred. Neither Moog Music, Inc., Moogfest, L.L.C., Moogfest 2014 sponsors, nor employees of Moog Music, Inc., Moogfest, L.L.C. or Moogfest 2014 sponsors may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result of usage of any winners of a prize once possession has been taken of the product by winner. Moog Music, Inc., Moogfest, L.L.C. is not liable for any loss arising out of or in connection with or resulting from any contest promoted by Moog Music, Inc., Moogfest, L.L.C..  If the specified prize becomes unavailable due to unforeseen circumstances, Moog Music, Inc., Moogfest, L.L.C. may substitute a prize of like or equal value.  Management, employees and families of Moog Music, Inc., Moogfest, L.L.C. are prohibited from winning any prizes awarded by Moog Music, Inc., Moogfest, L.L.C.  Moog Music, Inc., Moogfest, L.L.C. reserves the right to alter any rules of any contest at anytime. If you have any questions or complaints about a Moog Music, Inc., Moogfest, L.L.C. contest, please contact questions info@moogmusic.com

 

#MFChallenge Caption Contest Rules

Rules

•    You may only submit one entry per photo.

•    Entries must be tweeted at @moogfest accompanied with the hashtag #MFchallenge

•    The person submitting the caption must be the person who came up with caption.

 •    Participants must be over 18 years of age.

•    Moogfest and Moog Music  are family-friendly companies, so please keep the captions viewable by all audiences.

•    Must be following @moogfest on Twitter to be eligible to win the prize.

Submission

•    Via Twitter

•    Must be following @moogfest on Twitter to be eligible

•    Entries must include @moogfest and the hashtag #MFchallenge

Deadlines

Entries must submitted electronically (via Twitter) before Wednesday evenings at 11:59 pm.

If you don’t follow these guidelines, your entry will not be considered. The caption will be judged by a panel chosen by Moogfest and the winning caption will be featured on Moogfest’s Twitter and Facebook pages.

We can’t wait to see what you come up with!

Official Rules:

The following promotion is intended for viewing in the 50 United States and D.C. only and is construed and evaluated according to North Carolina law. Do not enter this Promotion if you are not a legal resident of, and located in, the 50 United States or D.C. at the time of entry.

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING.

By participating in the Moogfest Caption Contest (the “Promotion”), each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Moogfest LLC and Moog Music Inc.  (“Sponsors”), which are final and binding in all respects. Sponsors are responsible for the collection and selection entries and the Promotion’s overall administration. Entrants should look solely to Sponsors with any questions, comments or problems related to the Promotion.

1.             ELIGIBILITY: This Promotion is open only to legal residents of the 50 United States who are at 18 years of age or older. Employees of Sponsor companies, affiliates, subsidiaries, and related companies, and agencies and immediate families (defined as parents, children, siblings and spouse and their respective spouses, regardless of where they reside) and those living in the same household, whether or not related, are not eligible to enter or win. Void in all U.S. territories and possessions and overseas military installations and where prohibited or restricted by law.

2.            TIMING: Promotion begins on THURSDAY December 5th 2013, and concludes WEDNESDAY January 15 2014. Each THURSDAY at 12:00 PM Eastern Standard Time (EST) a different photo will be posted to Twitter.com/moogfest using the hashtag #MFchallenge.  Eligible entries must be received by 11:59:59 PM EST on the following WEDNESDAY.

3.            HOW TO ENTER: No Purchase Necessary. To enter the Contest, go to your Twitter account, submit your email address and password and sign in. If you are not an existing member of Twitter, you can go to Twitter and follow the directions for joining. When you join Twitter, you are confirming that you have read and agree to accept the Twitter Terms of Service and Privacy Policy. Membership to Twitter.com is free.

Each week, a photo will be posted to twitter.com/moogfest using the hashtag #MFchallenge. To enter, follow Moogfest on Twitter, reply to @Moogfest with your caption and the hashtag #MFchallenge.  To view the photos for each caption challenge visit http://www.twitter.com/moogfest.

All Eligible Tweets must be in the English language. All tweets must be received by 11:59:59 PM PT on WENDESDAY of each week in order to be eligible. You will receive one entry into the Contest drawing for each Eligible Tweet. There is a limit of one entry per person/email address per day, regardless of method of entry. An entrant who exceeds this entry limitation will have each of the multiple entries they submit invalidated for winning consideration, and such conduct may result in disqualification of the entrant from any and all participation in this Contest (as determined by the Sponsor in the exercise of its sole discretion). Any and all Internet access and usage charges are the sole responsibility of the entrant. If for any reason the Contest is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause(s) which corrupts or affects the administration, fairness, integrity, safety, or proper conduct of the Contest, then Sponsor reserves the right, exercisable at any time in its sole discretion, to terminate, modify, or suspend the Contest. Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, or destruction or unauthorized access to, or alteration of, any Contest entries. Sponsor is not responsible for any problems or technical malfunctions of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or entry to be received by Sponsor on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including (without limitation) any injury or damage to entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this Contest. In the event of a dispute as to the identity of the person who submits any Eligible Tweet hereunder, an Eligible Tweet will be considered made by the authorized account owner of the Twitter tweet submitted at the time of entry. Entries generated by automated devices are considered to be a direct violation of the Rules and the policies of this Contest and may result in the immediate and automatic disqualification from this Contest of any and all associated entries.

4.      ENTRY CONDITIONS: Your entry must conform to the Guidelines and Content Restrictions as defined below (collectively, the “Guidelines and Restrictions”).

Your Twitter entry must not 1) contain material that violates or infringes another’s rights, including but not limited to privacy, publicity or intellectual property rights, or that constitutes copyright infringement; 2) disparage Sponsor or any other person or party affiliated with the Contest; 3) contain material that is inappropriate, indecent, obscene, or otherwise offensive (as determined by Sponsor in its sole discretion), hateful, tortious, defamatory, slanderous or libelous; 4) contain material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age; and 5) contain material that is unlawful, in violation of or contrary to the laws or regulations in any state where entry is created. Failure to comply with these Guidelines and Restrictions, as determined by Sponsor in their sole discretion, is grounds for automatic disqualification from the Contest.

5.   JUDGING: All eligible entries will be judged by a panel composed of employees of Sponsor whose decisions are final and binding on all judging matters.   Contest will be judged based on the following criteria: 60% creativity and 40% originality.  In the event of a tie, the tied entries will be re-judged by a new judge who will serve as a tie-breaker using the same criteria as stated herein.

6.    PRIZE:  Winner will receive one (1) Moog Minifooger effect pedal chosen at random from the following models: (1) MF Boost pedal valued at $149.00,  (1) MF Drive pedal valued at $179.00, (1) MF Ring pedal valued at $159.00, (1) MF Delay pedal valued at $219.00, or (1) MF Trem pedal valued at $189.00. Sponsor reserves the right to substitute a prize of equal or greater value if a prize is unavailable. Sponsor may disqualify a winner and select an alternate winner if any prize is returned undeliverable. Prizes are non-transferable. Sponsor need not substitute a prize based on the winner’s request. All taxes and other expenses not specified herein. Sponsor responsible only for prize delivery; not responsible for prize utility, quality or otherwise.

7.         PRIZE DRAWING /WINNER NOTIFICATION: Each week during the Promotional Period, one (1) potential winning entrant will be selected by the judges. The Sponsor will contact the potential winner via Twitter using the twitter account they entered the Contest with. The potential winner will be required to submit winner verification information as provided by Sponsor at the time of communication in order to distribute prize and verify eligibility. Each potential winner is subject to verification of eligibility and compliance with these Official Rules before receiving any prize.  In the event that Sponsor is unable to contact a potential winner after the third attempt, or in the event a potential winner is unable to or unwilling to accept the prize to be awarded to him/her for any reason, prize will be awarded to an alternate winner based on the judging criteria outlined herein.

 

8.            ODDS: Odds of winning depend on the number of entries received and the decision of the judges. Entries will not be limited, except as expressly provided above. In the event that there is an insufficient number of qualified entries or if the judges determine in their absolute discretion that no or too few entries meet the quality standards established to award the prize, Sponsor reserves the right not to award the prize.

 

9.          PUBLICITY: Except where prohibited, participation in the Promotion constitutes entrant’s consent to Sponsor’s and its agents’ use of the entrant’s name, likeness, photograph, voice, opinions and hometown and state and any other information submitted to Sponsor by entrant for promotional purposes, or on a winner’s list, if applicable, in any media, worldwide, without further payment or compensation.

 

10.           CONDITIONS OF PARTICIPATION: No more than the number of prizes set forth in these Official Rules will be awarded. Entries not legitimately submitted in accordance with these Official Rules are void. A participant is not a winner of any prize unless and until said participant’s eligibility and the potential win has been verified and said participant has been notified that verification is complete and any documentation necessary for verification has been submitted to Sponsor for verification. All federal, state and local laws and regulations apply. Participants agree to be bound by the terms of these Official Rules and by the decisions of Sponsor, which are final and binding on all matters pertaining to this Contest. Sponsor is not responsible for any typographical or other error in the printing of the offer, administration of the Contest or in the announcement of the prize.

 

12.          INDEMNIFICATION: Winner agrees, by accepting the prize, and each participant agrees, by participating in this Contest, to release, discharge, indemnify and hold harmless Sponsor and each of its officers, directors, employees, representatives, agents, advertising and promotional agencies from and against any and all liability for any injuries, loss, or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, possession, use, or misuse of a prize, participation in any Contest-related activity, or participation in this Contest. Void where prohibited

 

13.          IMITATIONS OF LIABILITY: IN NO EVENT WILL SPONSOR, OR ITS PARENTS, AFFILIATES, SUBSIDIARIES, ADVERTISING OR PROMOTIONAL AGENCIES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, OR AGENTS, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT THIS CONTEST. WITHOUT LIMITING THE FOREGOING, ANY PRIZE WON IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions may not allow the limitations or exclusion of liability for incidental or consequential damages or exclusion of implied warranties, so some of the above limitations or exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding these limitations or exclusions

 

14.          COLLECTION OF INFORMATION: Information collected in connection with the Promotion will be collected in accordance with Sponsor’s Privacy Policy. By participating in the Promotion, each entrant agrees to the terms of Sponsor’s Privacy Policy.

 

15.          GOVERNING LAW: All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of entrants or Sponsor in connection with this Promotion are governed by and construed in accordance with the laws of the State of North Carolina without giving effect to any choice of law or conflict of law rules (whether of the State of North Carolina or any other jurisdiction) that would cause the application of any other state’s laws. Entrants hereby submit to the exclusive jurisdiction and venue of the Federal and State Courts in Asheville, North Carolina for the purposes of any suit related to the Promotion and waive any claim that they are not subject personally to the jurisdiction of said courts or that any such suit or other proceeding is brought in an inconvenient forum or improper venue.

 

16.          WINNER’S LIST: For a copy of the winners’ list, send a self-addressed, stamped envelope postmarked by January 22, 2014 to: MOOGFEST TWITTER CONTEST, 160 Broadway St., Asheville, NC 28801. Requests will be fulfilled after the winners have been verified.

 

17.          SPONSORS: Moog Music Inc 160 Broadway St Asheville, NC 28801
                                                      Moogfest LLC 160 Broadway St Asheville, NC 28801

Twitter, Inc. is not a sponsor of this Contest.  Any third party trademarks mentioned herein are the property of the respective trademark owners.  The use or mention of such third party trademarks in these Official Rules or in the Contest is solely for descriptive purposes and shall in no way imply an endorsement or sponsorship of the Contest. 

 

 

Win All 5 Minifoogers Contest Rules

OFFICIAL RULES

Enter the Win All 5 Minifooger Contest for your chance to win a set of Minifoogers

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. PURCHASE OR PAYMENT WILL NOT IMPROVE CHANCES OF WINNING. VOID WHERE PROHIBITED.

THE PRIZE

Grand Prize: Five (5) Moog Minifooger Pedals valued at $859.00 will be awarded based on a random drawing from all eligible entries. 

The odds of winning depend on the number of eligible entries received. Many will enter, only one (1) will win. Moog Music, Inc. cannot accurately predict the number of eligible entries that it will receive.

One (1) drawing will be held  at Moog Music, Inc.’s Home Office in Asheville, NC. Winners need not be present to win and will each be notified by the Giveaway entry email provided to Moog Music  Inc. during the Entry Period (defined below) or via the email on their Moog Music Inc. instrument registration.

Winners must pay all applicable taxes and fees.

HOW TO ENTER

To enter the Win All 5 Minifoogers Contest, one must visit http://www.moogmusic.com/content/win-all-5-minifoogers, and complete the survey.

Alternatively, you may enter by legibly printing your name, age, complete mailing address, telephone number and valid email address on a 3 x 5 card and mailing it, with first-class postage affixed, to: Moog Music Inc., Moog Minifooger Contest, 160 Broadway St., Asheville, NC 28801.

The Giveaway begins at 12:01 a.m. EST on 08/1/2014 and ends at 11:59 p.m. PDT on 2/31/2015 (“Entry Period”). A winner will be chosen on 3/01/2015

Limit one (1) entry per person.

TERMS AND CONDITIONS

1. Instructions on how to enter and prize information form part of these Terms and Conditions.

2. The Giveaway is subject to these Official Rules, including these Terms and Conditions and the terms of Moog Music, Inc.’s privacy policy, all of which are available on www.moogmusic.com during the Entry Period. Entry into the Giveaway is deemed to be acceptance of these Official Rules.

3. The Giveaway is open to residents of the Continental U.S. (excluding NY, FL and RI), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Austrailia, and Japan who are 18 years of age or older at time of entry. Previous winners of a Moog Music, Inc. Customer Appreciation Giveaway are not eligible to win and any such participants will be disqualified.

4. Employees, affiliates and agents of Moog Music, Inc., and members of their families and households, are not eligible to participate in the Giveaway.

5. To be eligible, a valid online entry must actually be received during the Entry Period. Alternatively, a valid mail-in entry must be postmarked during the Entry Period and actually received by Moog Music, Inc. within five (5) calendar days of the end of the Entry Period. Moog Music, Inc. is the official timekeeper of the Giveaway. Proof of submission is not considered proof of delivery or receipt of such entry and Moog Music, Inc. shall not be liable for any entry that is lost, misplaced, delayed, stolen, damaged, intercepted, forged, misdirected, incomplete, illegible or not timely received. All such entries will be disqualified.

6. Eligible entries received online will be combined with eligible mail-in entries received by Moog Music, Inc. in order to create the Giveaway entry pool. Moog Music, Inc. will randomly draw one (1) entry from the Giveaway entry pool on 11/01/13. The odds of winning are equal regardless of the method of Giveaway entry.

7. Moog Music, Inc. will notify the Giveaway winner by the email address provided on his/her entry form. If Moog Music, Inc. does not receive a response to its email notification within five (5) calendar days of the date it sent the notification, winner will be disqualified and an alternate will be selected. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate winner. If a winner is unwilling/unable to comply with these Official Rules, the winner will be disqualified and an alternate will be selected.

8. Except where prohibited by law, by accepting the prize, the winner consents to his/her name, city and state being used, published, printed, displayed and distributed by Moog Music, Inc. for publicity, marketing, advertising and promotional purposes in any media now known or hereafter developed without any additional consideration.

9. A Giveaway winner may be required to execute, where legally required/permitted, an Affidavit of Eligibility, liability release, W-9 and/or publicity release.

10. Each prize in the Giveaway is awarded “as is.” It is not transferable and no substitution of the prize and/or cash alternative will be allowed.

11. Tampering with the entry process, or submitting an entry not in accordance with these Official Rules will disqualify the entry.

12. Moog Music, Inc. is not responsible for any problems or technical malfunction or error of any kind. If the promotion is not capable of running as planned for any reason including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other cause which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Giveaway, Moog Music, Inc. reserves the right in its sole discretion, without notice, to cancel or modify the Giveaway.

13. By entering the Giveaway, you agree to waive any right to claim any ambiguity or error in these Official Rules or the Giveaway itself. You further agree to be bound by these Official Rules and by all decisions made by Moog Music, Inc., whose decision is binding and final in all respects. To the fullest extent permitted by law, you also agree to release Moog Music, Inc. and its employees, affiliates and agents from any and all liability, loss, damage or injury by or to any person in connection with the Giveaway.

14. This Giveaway is sponsored and promoted only by Moog Music Inc. 160 Broadway St., Asheville, NC 28801.

15. By entering, you understand and acknowledge that you are providing your information to Moog Music Inc.

17. All entries become the property of Moog Music, Inc. and will not be acknowledged or returned. All participants’ details will be held for the purposes of the Giveaway and also for future promotional and marketing purposes. The information you provide will only be used by Moog Music, Inc. in accordance with its privacy policy, available at http://www.moogmusic.com/support/general-moog-questions/#what-moogs-priv.... By providing your email address, Moog Music, Inc. may email you company updates, special offers, announcements and other promotional material. You can unsubscribe at any time.

18. The Giveaway shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving affect to any choice of law or conflict of law rules or provisions. Any legal claim arising out of the Giveaway must be brought in state or federal court located in Asheville, NC.

19. To obtain the names of the winner (available after the drawing), send a self-addressed, stamped business-size (#10) envelope, to Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St. Asheville, NC 28801

20. By entering this contest you acknowledge that this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.

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