General Moog Questions
The Moog name - is it pronouned Mooooooog or Mogue?
Moog is pronounced so it rhymes with vogue.
What's the difference between analog and digital sound?
We could write a book about that. When you watch a movie - you are seeing approximately 30 still pictures per second. Your eyes are fooled into seeing a continuous image. However, you can always tell the difference between the real thing and a movie of the real thing. This is similar to digital audio, where sound is chopped up into samples (instantaneous numerical representations of the strength of a sound). When the samples are reassembled by digital to analog converters, a sound can be heard as a representation of the original sound - today with quite good results. In an analog musical circuit, the electrons move analogously to the sound you hear - just as a guitar string vibrates - ultimately to produce the sound you hear. The big deal about this is in specialized applications, such as an electronic musical instruments or amplifiers - where the musician interacts closely with the sound and feel of an instrument. Analog instruments have a particular sound and feel that hasn't been duplicated and is MUSICALLY DESIRABLE.
What's a control voltage?
Control voltages are the signals used in analog synthesers (and some effects) to cause changes in parameters. Those parameters could be pitch, timbre, volume, or others.
Where can I purchase Moog Music products?
You can purchase products right from our website through the "Products" section. If you've looked through the site and found something you'd like to try out, use our dealer locator to find the nearest Moog Authorize Dealer by clicking on the "Dealer" tab.
Is Moog Music the same company that used to be in New York state?
No. Moog Music is now based in Asheville, NC USA. Before 2002, we were called Big Briar. We changed our name because the company is owned by Bob Moog. The president of Moog Music is Mike Adams.
Does Moog Music stock original Moog parts for older Moog products?
No. The original Moog Music service stock was auctioned off in the mid-90s. There are sources for original Moog parts:
Lintronics (Germany)
www.lintronics.biz
info@lintronics.biz
Fred McNiff
3190 Ames Rd.
Cassadago, NY 14718
(716) 962-2172
fmcniff@madbbs.com
What is Moog's standard warranty?
Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.
Returning Your Product to Moog
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before returning any product. Click “Customer Service” to request the RMA # via email or call us at (828) 251-0090. All products must be packed carefully and shipped with the Moog supplied power adapter. The Voyager and Little Phatty must be returned in the original inner packing including the foam inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with transportation and insurance charges paid, and include your return shipping address.
What we will do
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your product to your United States address free of charge.
How to initiate your warranty
Please initiate your warranty online at www.moogmusic.com . Click “Product Registration”. If you do not have web access, fill out all the information on the card included with your shipment and mail to:
Moog Music Inc.
160 Broadway
Asheville, N.C. USA 28801
Attn: New Product Registration
Do you offer an extended warranty on Moog products?
Yes, we offer a 3 year extended warranty on Voyagers, Taurus 3's and Phattys.
The standard limited warranty is one year. You can extend this for an additional three years for a total of four with the purchase of this extended warranty.
Eligibility for Extended Warranty:
You can purchase the Extended Warranty anytime during the first year of your warranty period and up to one month after the standard 12 month warranty has expired.
Sorry, currently this is for USA customers only.
What is Moog's Privacy Policy?
Moog Music understands your concerns about privacy. We want you to understand what types of information we collect on this site and what may happen to that information.
Registration and Use of Information
No user is required to provide information in order to visit Moog Music\'s site. However, a user must register in order to be placed on Moog Music\'s Email News Service list. In addition, a user must register to enter contests and other promotions. During registration, a user provides certain categories of information, such as name, address, e-mail address, date of birth, and information regarding that user\'s purchase of Moog Music merchandise.
The information which you supply to Moog Music enables us to customize our site to your interests and enhance your overall experience at our site. In addition, it helps us communicate with you about Moog Music news. Besides sending you the Moog Music Email News, Moog Music may use your contact information periodically in order to send you email regarding upcoming Moog Music events and promotions. In addition, we may request information for other specific purposes.
If the information provided will be used in any way that differs from the treatment outlined in this Privacy Policy, we will identify the differences when we request the information.
The Moog Music site contains links to sites operated by third parties. These sites may collect personally identifiable information about you. This Privacy Policy does not cover third-party data collection practices and Moog Music does not assume any responsibility for third parties. Please check the privacy policy at each site you visit.
Passive Collection of Information
In addition to the information that you actively provide to Moog Music, such as what you provide when you register for Moog Music\'s Email News Service, Moog Music collects information about how you interact with our site. Moog Music collects passive information for purposes such as testing and improving a user\'s experience at the site and for compiling broad aggregate demographic data and related usage data for Moog Music\'s internal purposes.
The types of passive information include, but are not limited to, your IP address, which type of browser you are using, where you go on our site and how long you stay on any part of our site. We may also track how you interact with our site, by assigning a random string of numbers and characters to your session. Passive information does not identify you to Moog Music by name, and Moog Music does not link your IP address to your personally identifiable information.
We use a \"cookie\" based data collection paradigm in certain areas of our site. Cookies are small files placed on your hard drive that assist us in providing customized services; for example, the use of cookies allows us to reduce the frequency with which you will need to enter your password on password-protected areas of our site.
Additionally, in some cases, certain functionalities are only feasible through the use of a cookie. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and/or you may be required to reenter your password more frequently during a session.
Collection of Information from Children
Moog Music abides by federal law and the guidelines set up by the Federal Trade Commission regarding youth privacy. As such, Moog Music will not knowingly collect any personal information from young people under the age of 13, unless Moog Music provides notice that such information is being collected and obtains verifiable parental consent.
Sharing of Information
Moog Music pledges that it will not sell, share, rent or otherwise transfer your information outside of Moog Music and our dealer network. Moog Music may however share broad aggregate demographic data and related usage information with our business partners. This aggregate information does not contain any personal information which can identify any individual user.
While Moog Music strives to protect the personal information of our users, Moog Music will release personal information if required by law or in the good-faith belief that such action is necessary.
Security
Moog Music has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Moog Music protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised, if necessary.
Other Provisions
Acceptance of Terms/Changes to Privacy Policy--Your use of this site indicates an acceptance of the terms of the Privacy Policy in effect at the time of such usage. Moog Music reserves the right to update or amend this Privacy Policy at any time.
If we are going to use your personally identifiable information in a manner which materially differs from the standards in effect at the time such information was collected, we will notify you and you will have a choice as to whether or not we use your information in this different manner. If you have provided information to receive Moog Music\'s Email News Service and other Moog Music commercial email, you will be contacted by Moog Music, via email, regarding this materially different use.
In addition, if we make any material changes to our Privacy Policy that do not affect user information already stored in our database, we will post a prominent notice on our site notifying users that our Privacy Policy has changed. In some cases when we post such a notice, we will also send an e-mail to users who have provided their information notifying them of the changes in our Privacy Policy.
Choice/Opt-out--Moog Music users are asked to give information to be put on Moog Music\'s Email News Service list or to receive commercial email regarding upcoming Moog Music promotions and events. If you receive Moog Music\'s commercial email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the opt-out area within that email or by clicking here. Moog Music will only communicate with you according to your instructions.
Your privacy is important to Moog Music. If you have questions about any of the provisions described above, please contact us at info@moogmusic.com
What is Moog's Return Policy?
All sales are final and Products cannot be returned without Moog's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.
Moog warrants its products to be free of defects in materials or workmanship, and shall conform to specifications at the time of shipment, for a period of one year from the date of purchase.
During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This Warranty covers defects that Moog determines are no fault of the user. See the operation manuals for details of coverage. Should you require warranty or non-warranty repair, please contact Moog Music’s main office for a RMA#.
For Voyager products, the product must be returned in the original inner package including the foam inserts and the original outer package. All other products must be packed carefully including any power adapter supplied. The Warranty will not be honored if the product is not properly packed.
A letter stating the cause for return, the contact at the dealer, and proof of purchase date should be included. For non-warranty labor, our rate is $85/hour; an estimate will be given for approval by the customer before work proceeds.
What are Moog's online payment options?
Moog Music accepts payment via Visa, Mastercard and American Express credit cards.
