What is Moog's Return Policy?

All sales are final and Products cannot be returned without Moog's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.

Moog warrants its products to be free of defects in materials or workmanship, and shall conform to specifications at the time of shipment, for a period of one year from the date of purchase.

What is Moog's Privacy Policy?

Moog Music understands your concerns about privacy. We want you to understand what types of information we collect on this site and what may happen to that information.

Registration and Use of Information

Do you offer an extended warranty on Moog products?

Yes, we offer a 3 year extended warranty on Voyagers, Taurus 3's and  Phattys.

The standard limited warranty is one year. You can extend this for an additional three years for a total of four with the purchase of this extended warranty.

Eligibility for Extended Warranty:

What is Moog's standard warranty?

Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.

Does Moog Music stock original Moog parts for older Moog products?

No. The original Moog Music service stock was auctioned off in the mid-90s. There are sources for original Moog parts:

Lintronics (Germany)

Fred McNiff
3190 Ames Rd.
Cassadaga, NY 14718
(716) 962-2172

Is Moog Music the same company that used to be in New York state?

Yes and No. Bob Moog moved to Asheville from New York in 1978 and in 1994 started a new company called Big Briar. (The "Moog" name was not available at that time.)  After a long legal battle, Bob finally secured the "Moog" name and changed the name of the company from Big Briar to Moog Music Inc.  Mike Adams came on board as the President of Moog Music in 2002.

Where can I purchase Moog Music products?

You can purchase products right from our website through the "Products" section. If you've looked through the site and found something you'd like to try out, use our dealer locator to find the nearest Moog Authorize Dealer by clicking on the "Dealer" tab.

What's a control voltage?

Control voltages are the signals used in analog synthesers (and some effects) to cause changes in parameters. Those parameters could be pitch, timbre, volume, or others.

What's the difference between analog and digital sound?

We could write a book about that. When you watch a movie - you are seeing approximately 30 still pictures per second. Your eyes are fooled into seeing a continuous image. However, you can always tell the difference between the real thing and a movie of the real thing. This is similar to digital audio, where sound is chopped up into samples (instantaneous numerical representations of the strength of a sound). When the samples are reassembled by digital to analog converters, a sound can be heard as a representation of the original sound - today with quite good results.

The Moog name - is it pronouned Mooooooog or Mogue?

Moog is pronounced so it rhymes with vogue.

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