Moog Music Forum

Hi,

I've had my Slim Phatty for a while but it hasn't seen much use. Today I decided I'd update the firmware and ended up using it for a few hours (the most time I've ever used it for - previous sessions have only been 10-15 mins).

Basically, an hour or so after updating the firmware to SlimSystem_v3_21_690.hex with PhattyLoader, the buttons in the filter section are totally bugged out. When I turn the device on, the cutoff is button is selected, but if I click another button in the filter section, like resonance, the cutoff button doesn't work. It just won't let me get into it (obviously it doesn't light up). Sometimes randomly after a minute or so I can access it again, but basically the synth isn't really usable when it's like this for me.

I tried downgrading firmware, factory default resetting, master rebooting and also tried using the updated firmware again to no avail.

If anyone could help, that'd be amazing.

Thanks

Hi, weclome to the forum

I suggest you directly contact Moog Music support. The adress can be found on their website. Tell us how things evolve!

Hi there,

Andy from the Moog Tech Support Lab here!

Yes, please contact me directly for help with this issue, it sounds like something other than the firmware has gone sideways.

[email protected] or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Hi I have the same problem. Does any body has any idea how to fix it?

I have the same problem now
I sent Moog a support email, hopefully someone responds

I have send them couple of mails, no answer yet:( Does anybody has any idea how to fix this.

Hi from today i have the same problem..anyone have fix this problem? Thank you